Title: 1 - Purchases & Refunds
Knowledge Base Article: KA-01059
Last Updated: 04/02/2025

Purchases & Refunds
How do I purchase 2 + licenses for my organization?
IFMA offers group enrollment for two (2) or more licenses from the same organization. An individual purchasing for himself/herself may purchase as many programs as the individual would like through the FM.Training shopping cart.
However, if you or someone in your group is interested in making arrangements to purchase a license for someone else, multiple people, and/or coordinating payment for multiple individuals through one transaction, please Open a New Support Request, and select the category option Purchase/Refund Inquiry.
NOTE: Special pricing is available for organizations that have five (5) or more enrollments. We also offer reporting and tracking features that will allow you to track your employee training in real-time.
IFMA Bank Details:
Please make sure you include the member name, ID#, and invoice # (if applicable) with the wire as a reference so the payment can be posted to the appropriate account.
Email applications to ifma@ifma.org.
Our order total does not include wire/ intermediary charges, please add the bank fee to your order total OR pay for all wire/ intermediary charges.
Check payments:
Payable to:
International Facility Management Association (IFMA)
PO Box 203648
Dallas, TX 75320 USA
Bank name: Wells Fargo Bank
Bank address: 420 Montgomery Street San Francisco, CA 94104
Account name: International Facility Management
Account address: 800 Gessner Rd, Suite 900 Houston, TX 77204-4257 USA
Account type: Checking
Domestic ACH Transactions:
Routing # 111900659
Account #4010008688
Domestic Wires:
Wells Fargo Bank
420 Montgomery Street
San Francisco, CA 94104
ABA transit #: 121000248
Account #: 4010008688
International Wires in US Dollars:
Wells Fargo Bank
420 Montgomery Street
San Francisco, CA 94104
Swift code: WFBIUS6S
Account #: 4010008688
IBAN: 121000248
To obtain your receipt follow the steps below:
1. Login to your fm.training account
2. Click on Profile/Settings in the upper right corner
3. Click on Account
4. Click on My Orders
5. Select the Order, and click on the Transaction ID to view the page
6. Right-click on the page
7. Select Print
If you cannot locate your receipt after following these steps, please Open a New Support Request, and select the category option Purchase/Refund Inquiry.
Cannot Pay by Credit Card
We will gladly work with you if your company requires a purchase order or requires payment by check.
If you need a PO or have questions about paying with a check, please Open a New Support Request, and select the category option Purchase/Refund Inquiry.
For IFMA Bank Details, please click here.
If you are having issues with your payment option being declined, please Open a New Support Request, and select the category option Purchase/Refund Inquiry.
GSA pricing is reserved for those who are employed by the United States federal government. If you are a federal employee, you can select the GSA rate when purchasing in the catalog. You will need to provide your federal employee email address to complete the purchase.
Please note: IFMA audits all individuals who are granted GSA pricing. If you are not eligible but receive GSA pricing; access to your course(s) will temporarily be suspended until the difference in price is paid. Expiration dates will NOT be adjusted after a temporary suspension is released for those individuals providing inaccurate information at the time of purchase.
If you meet the eligibility and require assistance with having the rate applied to your transaction, please Open a New Support Request, and select the category option Purchase/Refund Inquiry.
We have a refund policy for IFMA Credentials and eLearning courses.
A refund may be granted for any item in the IFMA Catalog (excluding partner courses) within 30 days of the original purchase date if the following conditions are met:
1. The eLearning and any other online content have NOT been started; AND
2. IF printed study materials was also purchased, they are still in their original condition with the shrink-wrap intact, such that they can be shipped and accepted by another purchaser.
Please enclose a copy of the original invoice to ensure the refund is issued correctly and is processed in a timely fashion. You will receive a credit for the price of the item/s purchased to the original form of payment you provided.
Returns requested outside of the 30 days of purchase date will not be accepted. We do not issue credit for any shipping charges. Please allow 2-3 weeks for processing.
**Virtual Class Cancellation/Refund Policy: A refund may be granted for the CFM Prep Workshop Virtual Class if requested in writing within 30 days of the original order date. It is the responsibility of the individual to schedule and attend the virtual class. Refunds will not be provided due to failure to schedule and/or attend the virtual class. IFMA will allow individuals to reschedule each virtual class a maximum of three times. After that, the individual may be required to repurchase the class.
If you still have questions regarding the return policy, please Open a New Support Request, and select the category option Purchase/Refund Inquiry.